Vintage Store Return & Exchange Policy
1. Policy Overview
Thank you for visiting our vintage store. Each vintage piece carries traces of time due to its age, history, and uniqueness. Please understand before purchasing that all our sales are "final" – no returns, exchanges, or refunds are accepted, except under the exceptional circumstance of an "Undisclosed Major Flaw" outlined below. Placing an order signifies that you have carefully read, understood, and fully agreed to all terms of this policy.
2. Nature of Vintage & Disclaimer
You explicitly acknowledge and agree that this purchase is an "as-is" transaction for vintage goods. The following are considered inherent characteristics and part of the charm of vintage items and are NOT considered defects, thus not eligible for return or exchange:
· Traces of Time: Slight wear and tear, vintage odor, natural oxidation, or fading.
· Minor Signs of Use: Light pilling, localized snags that do not risk unraveling and do not affect appearance.
· Minor Imperfections: Faint and inconspicuous stains, missing or loose buttons with no functional impact, minor non-structural loose threads.
· Sizing Variations: Reasonable discrepancies from modern sizing standards due to the garment's age and past washing methods.
· Disclosed Flaws: Any issues that we have explicitly mentioned in the product description through text or images.
3. Exception: Undisclosed Major Flaws
We are committed to honest operation. If the item you receive has a major flaw that was "never mentioned or shown" during its sale, please understand this is not a normal characteristic of vintage. Examples include:
· Irreparable holes or tears.
· Large, stubborn, and unremovable stains.
· Broken zippers or fastenings that render the garment unwearable.
· Severe, unmendable moth damage.
Process:
1. Contact Us: Please contact us via Direct Message on our official Instagram account within 24 hours of receiving your package, providing your order information.
2. Provide Evidence: Send clear photos or videos that distinctly show the undisclosed major flaw.
3. Communication & Resolution: We will review and investigate the case upon receipt. If verified, our resolution is NOT a standard return/exchange, but we will engage in individual communication and negotiation with you to find a mutually satisfactory solution (e.g., offering partial store credit/compensation, etc.). The final resolution is at our sole discretion.
4. Acknowledgement & Agreement
Completing your payment signifies that you:
1. Understand and accept the unique nature and potential imperfections of vintage goods.
2. Agree to accept the garment in its condition upon arrival, including all characteristics listed in Section 2.
3. Agree that the sole remedy for an undisclosed major flaw is communication and negotiation with us, not a standard refund or exchange.
5. Contact Us
If you have any "pre-purchase" questions about this policy or a specific item's condition, please inquire via our official Instagram account before placing your order. For issues falling under Section 3, please contact us following the process outlined therein.
古着店退換政策
感謝您光臨我們的古着商店。古着單品因其年代、歷史與獨特性，每一件都承載著時光的痕跡。請務必在購買前理解，我們所售商品「概不退換、不退款」，除非符合下述「未披露重大瑕疵」之例外情況。 下單即代表您已仔細閱讀、理解並完全同意本政策的所有內容。
二、古著特性與免責說明
您明確知曉並同意，本次購買為古著商品的「按現狀」交易。以下情況屬於古著商品的固有特性與魅力的一部分，不屬於瑕疵，恕不退換：
· 時光痕跡： 輕微的磨損感、陳舊氣味、自然氧化或褪色。
· 輕微使用痕跡： 不影響穿著與外觀的輕微起球、無脫落風險的局部勾紗。
· 微小瑕疵： 輕微且不顯眼的污漬、無功能影響的鈕釦鬆脫或缺失、非對稱的微小裝飾性脫線。
· 尺寸差異： 因年代與水洗方式不同，與現代尺碼標準存在的合理差異。
· 已披露瑕疵： 我們在商品描述中已透過文字或圖片明確說明的所有問題。
三、例外情況：未披露之重大瑕疵
我們致力於誠實經營。若您收到的商品存在我們在銷售時「從未提及且未展示」的重大瑕疵，請您理解這並非古著的正常特性。例如：
· 無法修復的破洞或撕裂。
· 大面積且無法清洗的頑固污漬。
· 影響穿著功能的拉鍊損壞或開合障礙。
· 衣物存在無法修補的嚴重蟲蛀。
處理流程：
1. 聯絡我們： 請於收貨後24小時內，透過我們的官方Instagram帳戶發送私訊聯絡我們，並提供您的訂單資料。
2. 提供證據： 請提供清晰的照片或影片，明確顯示該未提及的重大瑕疵處。
3. 溝通協商： 我們將在收到訊息後進行審核與調查。若情況屬實，我們的處理方式並非標準退換貨，而是將根據具體情況與您進行單獨溝通協商，尋求雙方滿意的解決方案（例如提供部分金額補償等）。最終解決方案由我們酌情決定。
四、確認與同意
完成付款即代表您確認：
1. 您理解並接受古著商品的獨特性和潛在的不完美性。
2. 您同意接受商品在收到時的所有狀態，包括上述第二條所列的所有特性。
3. 您同意，對於未披露的重大瑕疵，唯一的補救措施是與我們進行溝通協商，而非全額退款或標準換貨。
五、聯絡我們
如果您對本政策或特定商品的狀態有任何「購買前」的疑問，請務必在下單前透過我們的官方Instagram帳戶向我們查詢。對於符合上述第三條的例外情況，請按該條流程與我們聯絡。
